Refund policy
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<h1>Refund Policy</h1>
<p class="updated">Last updated: September 10, 2026</p>
<p>McCollsa accepts return or refund requests for items that arrive damaged, defective, incorrect, or materially not as described. A request must be submitted within 30 days after confirmed delivery.</p>
<h2>Eligible issues</h2>
<ul>
<li>The item arrived damaged in transit.</li>
<li>The item is defective or cannot be used as described.</li>
<li>The item received is different from the item ordered.</li>
<li>The item is materially different from its product-page description.</li>
</ul>
<h2>Items and situations not eligible</h2>
<ul>
<li>Change-of-mind, buyer’s-remorse, or personal-preference returns.</li>
<li>A customer selected the wrong product, flavor, size, or quantity.</li>
<li>Opened, consumed, used, altered, emptied, contaminated, or customer-damaged items, unless the condition is directly related to an eligible reported defect.</li>
<li>Returns sent without prior authorization.</li>
</ul>
<p>Nothing in this policy limits rights that cannot be waived under applicable consumer law.</p>
<h2>How to request a return or refund</h2>
<p>Email <strong>support@mccollsa.shop</strong> within 30 days after delivery. Include the order number, checkout email address, a description of the issue, and clear photos or video of the product and packaging. Do not send an item until return instructions are issued.</p>
<h2>Return shipping and fees</h2>
<p>For an approved damaged, defective, incorrect, or materially not-as-described claim, McCollsa will provide return instructions and, when a physical return is required, a prepaid return label or reimbursement for the approved return-shipping cost. No restocking fee is charged for an approved eligible claim.</p>
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<strong>Approved returns are sent to:</strong><br>
McCollsa<br>
891 Bonita St<br>
Hitchcock, Texas 77563<br>
United States
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<h2>Inspection and resolution</h2>
<p>After an approved return is received, we inspect it against the reported issue. An approved claim may be resolved with a refund, replacement, or another solution accepted by the customer and permitted by law. A claim may be denied if the returned item does not match the order or approved reason, or if requested evidence is not provided.</p>
<h2>Refund timing</h2>
<p>Approved refunds are issued to the original payment method within 5 business days after approval or inspection. Banks and card issuers may require an additional 5–10 business days to post the credit. We do not control financial-institution processing times.</p>
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Email: support@mccollsa.shop<br>
Phone: +1 281 891 9020
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